Shri Swami Samarth Store

PRIVACY POLICY

Effective Date: July 13, 2026

Shri Swami Samarth Store (“Company”, “Business”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your information when you visit our website, communicate with us through WhatsApp Business, Rich Communication Services (RCS), or use any products, services, or digital platforms operated by Shri Swami Samarth Store.

This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (where applicable), the Information Technology Act, 2000, and generally accepted privacy principles. It is also designed to align with the requirements of Meta’s WhatsApp Business Platform and RCS Business Messaging policies.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Introduction

At Shri Swami Samarth Store, customer trust is one of our highest priorities. Whether you browse our website, purchase products, contact our customer support team, or communicate with us through WhatsApp Business or RCS messaging, we take appropriate measures to protect your personal information.

This Privacy Policy explains:

  • What information we collect.
  • How we collect it.
  • Why we collect it.
  • How we use and protect it.
  • How long we retain it.
  • Your rights regarding your personal data.
  • How to contact us regarding privacy-related concerns.

This Policy applies to all users, customers, visitors, suppliers, and anyone interacting with Shri Swami Samarth Store through our digital or physical services.

2. Information We Collect

Depending on your interaction with us, we may collect different categories of information.

A. Personal Information

You may voluntarily provide information including:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • City, State and PIN code
  • Order details
  • Customer enquiries
  • Payment reference numbers
  • Feedback and reviews
  • Identity information where legally required

We collect only the information reasonably necessary to provide our services.

B. Device Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Screen resolution
  • Internet service provider
  • Language preference
  • Device identifiers
  • Website usage statistics
  • Date and time of access

This information helps us improve website performance, troubleshoot technical issues, and enhance user experience.

C. Cookies & Similar Technologies

Our website may use cookies, web beacons, local storage, and similar technologies to:

  • Remember user preferences.
  • Improve website functionality.
  • Maintain session security.
  • Analyze website traffic.
  • Measure marketing effectiveness.
  • Enhance browsing experience.

Users may control or disable cookies through their browser settings; however, some website features may not function properly if cookies are disabled.

D. WhatsApp & RCS Message Data

When you communicate with Shri Swami Samarth Store through WhatsApp Business or RCS, we may process information such as:

  • Mobile number.
  • Display name.
  • Message content.
  • Customer enquiries.
  • Product requests.
  • Media files voluntarily shared.
  • Delivery status.
  • Read receipts (where available).
  • Time and date of communication.
  • Customer support history.

Message data is processed solely for legitimate business purposes, customer service, and order-related communication in accordance with applicable messaging platform policies.

3. Purpose of Data Collection

We collect personal information only for lawful and legitimate business purposes, including:

  • Processing customer enquiries.
  • Managing orders and deliveries.
  • Providing customer support.
  • Sending transactional notifications.
  • Sharing order confirmations.
  • Responding to complaints.
  • Improving our products and services.
  • Personalizing customer experience.
  • Detecting fraudulent activity.
  • Maintaining website security.
  • Complying with legal obligations.
  • Conducting internal analytics.
  • Sending promotional communications where consent has been obtained.

We do not collect personal information for purposes unrelated to our business without an appropriate legal basis or your consent.

4. Consent for WhatsApp & RCS Data Processing

Shri Swami Samarth Store communicates with customers through the official WhatsApp Business Platform and RCS Business Messaging only in accordance with applicable platform policies.

By initiating communication with us or by expressly opting in to receive messages, you consent to receive communications such as:

  • Order confirmations.
  • Delivery updates.
  • Payment notifications.
  • Customer support responses.
  • Appointment reminders, where applicable.
  • Service notifications.
  • Promotional messages, where you have provided explicit consent.

You may withdraw your consent for promotional communications at any time by following the opt-out instructions provided in the message or by contacting us directly.

Transactional and legally required communications may continue where necessary to fulfill contractual or legal obligations.

5. Legal Basis for Processing

We process personal data only where permitted under applicable law. Depending on the nature of the information, processing may be based on one or more of the following:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Protection of legitimate business interests.
  • Prevention of fraud and misuse.
  • Resolution of disputes.
  • Protection of customer safety and security.

Where consent is required, you may withdraw it at any time, subject to legal or contractual limitations.

6. How We Use Collected Data

Information collected by Shri Swami Samarth Store may be used to:

  • Verify customer identity.
  • Process purchases and orders.
  • Deliver requested products or services.
  • Respond to customer enquiries.
  • Improve customer support.
  • Maintain account records.
  • Enhance website performance.
  • Monitor service quality.
  • Conduct internal reporting and analytics.
  • Prevent unauthorized access.
  • Detect fraudulent or suspicious activities.
  • Comply with legal and regulatory obligations.
  • Communicate important service updates.
  • Send marketing communications only where permitted by applicable law and based on your consent.

We implement reasonable administrative, technical, and organizational safeguards to ensure that personal information is processed responsibly and only for authorized purposes.

7. Data Retention & Deletion

Shri Swami Samarth Store retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, regulatory, accounting, or contractual obligations.

The retention period may vary depending on the type of information collected, the nature of the services provided, and any applicable legal requirements.

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it using appropriate technical and organizational measures. Certain records may be retained for a longer period where required for tax compliance, dispute resolution, fraud prevention, audit requirements, or enforcement of our legal rights.

Stay Secure

Your privacy matters to us—feel confident shopping with clear, straightforward policies.

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